Infographic: Millennials Prefer Live Chat for Speed and Convenience

 

 

 

With 80 million members of the largest generation in U.S. history who have a spending power of $200 billion annually by 2017, the Millennials are a target audience you can’t afford to ignore.  Millennials expect a fast response from customer service, access to brands anytime, anywhere and they prefer to communicate via text.  For businesses this means that you must have live chat.

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